Question 1

How does your pricing work?

Accepted Answer

We charge a flat rate based on how much of our truck your items fill — not by the hour. Before we show up or load a single item, we give you an upfront price. That price is what you pay. No hidden fees, no fuel surcharges, no surprises after the fact.

Question 2

Do you offer same-day service?

Accepted Answer

Yes — if you call or text before noon, we will do everything we can to be there the same day. There is a small same-day fee of $40. Next-day appointments are always available at standard pricing.

Question 3

What items do you not accept?

Accepted Answer

We cannot haul hazardous materials, paint, motor oil, fuels, solvents, chemicals, asbestos-containing materials, or medical waste. Tires are accepted with a $30 surcharge per tire, or $25 each for four or more.

Question 4

Do I need to be home during the pickup?

Accepted Answer

Not always. For curbside or driveway pickups, you can leave everything out and we will handle it without you being present. For indoor jobs, we prefer someone is available to let us in and confirm what should be removed.

Question 5

How do I pay?

Accepted Answer

We collect a 25% deposit at the time of booking to hold your appointment. The remaining balance is collected after the job is complete and you are satisfied. We accept cash, Zelle, and all major credit cards.

Question 6

Do you serve my area?

Accepted Answer

We serve New Braunfels, Seguin, San Marcos, Canyon Lake, Bulverde, Spring Branch, Wimberley, Kyle, Buda, Schertz, Converse, Universal City, and surrounding communities within about 35 miles of New Braunfels.

Question 7

Can you haul items from upstairs?

Accepted Answer

Yes. We add a small upstairs fee of $25 to cover the extra time and effort involved in carrying items down flights of stairs.

Question 8

What happens to my junk after you take it?

Accepted Answer

All items are hauled to a licensed disposal facility. Where possible, we separate usable items and donate them to local charities. We try to keep as much as we can out of the landfill.

Frequently asked questions.

Everything you need to know.

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